Since the BTC.com wallet is non-custodial, we don’t have access to your wallet or funds in any way. Therefore, if you forget the login credentials of your wallet, we can’t help you. However, with the information on the backup document, you can regain access to your wallet anytime. You can use this backup document to recover the funds stored in the wallet.
When you create a new wallet with BTC.com, you generate your private keys. During the sign up, your device generates a PDF backup document which contains a mnemonic, representing an encrypted version of your private keys which looks like a lot of random words.
We recommend that you print the document and lock it up safely or encrypt the file, if you want to keep it on your computer. It’s not very safe to store it on your phone or keep it in your inbox as your phone can be stolen or your email hacked.
Important: Please note that without backup PDF or password for your wallet, no one is able to access your account or reset your password. The only way to regain access to your wallet is by using the encrypted data on the backup PDF.